SA "All in One" Appliance licensing error: "smcBroker feature is not available for service with Computer id XXXXX"
2 years ago
Originally Published: 2015-02-19
Article Number
000046212
Applies To
RSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.4
Platform: CentOS
O/S Version: 6
 
Issue
SA AIO can experience license issues just after a re-image of the appliance from bootstick. When trying to re-license each service, an error such as "SA Broker: smcBroker feature is not available for service with Computer id XXXXX" might be seen.
Cause
Un-synchronization of Local License Server(LLS) and FlexNetOperation On demand (FNO-OD).
Resolution
To synchronize Local License Server(LLS) and FlexNetOperation On demand (FNO-OD) manually, please insure the licensing server has internet connectivity.  

1. Login to SA GUI->
Administration > System > Licensing panel->Entitlements
2. Press "Refresh" button.

Then Security Analytics re-reads local license server files and updates the data in the Entitlements tab.