SNMP queries and traps not working after configuring Authentication/Privacy passwords on RSA Authentication Manager 8.x
Originally Published: 2015-09-07
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform: Hardware Appliance, Virtual Appliance
Issue
- SNMP receiver is not receiving the Authentication Manager traps, even after checking the configuration on both ends.
- SNMP command line utilities snmpwalk, snmpget and snmptrap return "No Such Object available on this agent at this OID".
- By checking the SNMP configuration file /etc/snmp/snmpd.conf, the proxy line is corrupted as shown below:
am81p:~ # cat /etc/snmp/snmpd.conf ########################################################################### # # snmpd.conf # # - created by the snmpconf configuration program # ########################################################################### createUser snmp_f0cb53ds rouser snmp_f0cb53ds noauth .1.3.6.1.4.1.2021 iquerySecName snmp_f0cb53ds agentSecName snmp_f0cb53ds ########################################################################### agentaddress 161 proxy -v 3 -u rsasnmp -l noAuthNoPriv 127.0.0.1:8002 .1.3.6.1.4.1.2197 proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -a SHA -A authPassword -x DES -X privPassword -l authPriv agentuser 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197 disk / 1% load 100.01 100.02 100.03 #monitor -S -r 600 -o dskPath -o dskErrorMsg "disk free space below threshhold" dskErrorFlag != 0 #monitor -S -r 600 -o laNames -o laErrMessage "load above threshhold" laErrorFlag != 0 #monitor -S -r 600 -o memTotalFree -o memTotalReal "total free memory below threshhold" memTotalFree < 1024 #trapsess -v 3 -u remoteuser -a MD5 -A authPassword -x DES -X privPassword -l authPriv 1.2.3.4
- The expected configuration file should look like the below:
am81p:~ # cat /etc/snmp/snmpd.conf ########################################################################### # # snmpd.conf # # - created by the snmpconf configuration program # ########################################################################### createUser snmp_f0cb53ds rouser snmp_f0cb53ds noauth .1.3.6.1.4.1.2021 iquerySecName snmp_f0cb53ds agentSecName snmp_f0cb53ds ########################################################################### agentaddress 162 proxy -v 3 -u snmpuser -l authNoPriv -a MD5 -A deRSAPwd% 127.0.0.1:8002 .1.3.6.1.4.1.2197 disk / 1% load 100.01 100.02 100.03 #monitor -S -r 600 -o dskPath -o dskErrorMsg "disk free space below threshhold" dskErrorFlag != 0 #monitor -S -r 600 -o laNames -o laErrMessage "load above threshhold" laErrorFlag != 0 #monitor -S -r 600 -o memTotalFree -o memTotalReal "total free memory below threshhold" memTotalFree < 1024 #trapsess -v 3 -u remoteuser -a MD5 -A authPassword -x DES -X privPassword -l authPriv 1.2.3.4
Cause
The use of some characters in the SNMP Authentication Password or Privacy Password corrupts the snmpd.conf file.
Below is a list of characters NOT to use in the Authentication Password or Privacy Password fields:
< > & % `Resolution
- Open the Security Console > Setup > System Settings > Network Monitoring (SNMP)
- Select the Primary Server > Next
- Reconfigure SNMP using passwords that don't contain the following characters (< > & % `).
- Check the Apply the above settings to the replica instance(s) upon save.
- All snmpd.conf file will be recreated with the correct format
Workaround
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