Authentication Manager 8.x
- On the Security Console, navigate to Setup > System Settings.
- Select one of the options below that are highlighted in red (Email (SMTP), Logging, Session Handling, Caching and/or Network Monitoring (SNMP)):
The error below displays:
System Internal Error
There was a problem processing your request. Contact your system administrator.
A replica has failed to attach or has become out of sync with the primary. All of the options highlights above will bring up an option to choose instance to which the changes should apply. Since one instance is offline, the system cannot select it and throws the error.
For some reason the replica either never attached to the primary, or has become severely out of sync. On the Operations Console, check Replication Status. The replica was showing <unknown> both for name and for date of last replication.
To resolve the error,
- Login to the Operations Console on the primary server.
- Navigate to Deployment Configuration > Instances.
- Delete the faulty replica.
- Generate a new replica package.
- Follow steps in the Authentication Manager Setup and Configuration Guide for your version of Authentication Manager to stand up a new virtual server to attach it to the primary as a replacement replica.
Removing this replica from the deployment via the Operations Console immediately resolved the issue.
Related Articles
Enabling debug output for SMTP output action 38Number of Views SMTP: XrcBADSOURCE error when configuring a jurisdiction 16Number of Views Can RCM be configured to send the fully qualified host name to the smtp server? 17Number of Views Telnet - SMTP Commands (sending mail using telnet to the Interceptor) 67Number of Views Delete the SMTP(s) Certificate 8Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to Download OTP Token Seed Files from myRSA