'The RSA Identity Governance & Lifecycle server is not running and is not in a starting state' when starting RSA Identity Governance & Lifecycle
Originally Published: 2020-08-05
Article Number
Applies To
RSA Version/Condition: 7.1.1, 7.2.0, 7.2.1, 7.5.0, 7.5.2
Issue
acm status ... Waiting for RSA Identity Governance and Lifecycle to start......After two minutes, a refresh of acm status shows:
acm status
...
Waiting for RSA Identity Governance and Lifecycle to start......
The RSA Identity Governance & Lifecycle server is not running and is not in a starting state
The database is running and accessible.On an RSA Identity Governance & Lifecycle cluster deployment, the following error message may be logged:
[7/7/21 21:48:35:280 EDT] 000000b5 ThreadMonitor W WSVR0605W: Thread "server.startup : 0" (0000009a) has been active for 704882 milliseconds and may be hung. There is/are 1 thread(s) in total in the server that may be hung.
Cause
RSA Identity Governance & Lifecycle deployments with a very large volume of Workflow activity may be more susceptible to this issue.
Resolution
This issue is resolved in the following versions:
- RSA Identity Governance & Lifecycle 7.2.1 P08
- RSA Identity Governance & Lifecycle 7.5.0 P05
- RSA Identity Governance & Lifecycle 7.5.2 P01
This resolves an issue where a large number of tokens were inadvertently added to the T_AV_WF_TRUSTED_TOKENS table.
This resolves an issue where some tokens were not purged correctly according to their expiration time.
Workaround
- Login to the database server as the oracle user.
- Login to SQL*Plus as AVUSER and run:
SQL> select count( * ) from t_av_wf_trusted_tokens;
- End the SQL*Plus session:
SQL> exit;
A one time cleanup script can be used to remove the tokens. Please contact RSA Identity Governance & Lifecycle Customer Support for resolution and mention this RSA Knowledge Base Article ID 000043833 for reference.
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