This article applies to RSA customers and partners who are attempting to reset their password using the reset form on the RSA Registration Portal.

After clicking on the Forgot your password? hyperlink on the RSA Registration Portal, entering an email address where prompted and submitting the form, the following error message is displayed: UserNotInCASError. Please try us again later.
 

This issue occurs when the SSO record for the user has not yet fully synced over to the Cloud Authentication Service (CAS), which is a requirement for resetting the account password. This sync process generally takes up to 5 minutes after a successful registration.

If you just registered for access prior to visiting the password reset page, you should wait at least five minutes before trying again, at which point the password reset request should complete successfully. That being said, newly registered users will already receive a welcome email with a link to update their password, so you should check for this welcome email before trying to utilize the password reset form.
 

If you did not recently register and are facing this issue, there may be an underlying issue with your SSO user record that will need to be corrected before you can reset your password. Please contact RSA Support for further assistance and reference this article to expedite the resolution.