missing CD for token media from shipment because Token media is now delivered digitally from my.rsa.com
Article Number
Applies To
This article applies to customers who did not receive a CD in their Token shipment.
Issue
RSA changed from physical token media delivery via CD to a digital download of token seed files.
Resolution
Please see this Advisory for full details of the Digital delivery. Token decryption remains the same.
NOTE the token decryption utility is now part of the Digital Token Media download file.
Notes
no CD in my token delivery
CD missing
missing CD
DVD missing
missing DVD
seed media
digital seed delivery
digital seed media delivery
token records
can't find
token file
token.xml
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