This article applies to customers who did not receive a CD in their RSA SID700 Token shipment.
RSA changed the default delivery of RSA SID700 OTP token seeds from physical token media via CD to a digital download of token seed files. A CD is not shipped unless it is specifically requested on a SID700 order.
Please see this KB for full details of digital delivery. Decryption of the OTP token seeds remains the same.
https://community.rsa.com/s/article/How-to-download-your-token-seed-files-from-myRSA
NOTE: The token decryption utility is now part of the Digital Token Media download file.
no CD in my token delivery
CD missing
missing CD
DVD missing
missing DVD
seed media
digital seed delivery
digital seed media delivery
token records
can't find
token file
token.xml
Related Articles
New Delivery Method for Token Seed Records Number of Views Information on the RSA SecurID protected delivery program and how it will impact the token record media decryption process… Number of Views Token Seed Decrypt options with on-Prem Authentication Manager, including PDP-G & SID-830 Keys - How to decrypt Token Seed… Number of Views How to Download OTP Token Seed Files from myRSA Number of Views Token seed import fails with 'Import Token failure' error for RSA Authentication Manager Number of Views
Trending Articles
Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory Mandatory Certificate Upgrade Required by 6th October 2025 for RSA MFA Agent for PAM, RSA MFA Agent for Apache, and Third … RSA Authentication Manager 8.9 Release Notes (January 2026)
