Upgrade a patch from Windows Share fails with error in RSA Authentication Manager 8
Originally Published: 2017-11-02
Last Modified: 2026-06-10
Article Number
000041585
Applies To
RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 or later
Platform: Suse Linux
O/S Version: Enterprise Server 11 Service Pack 3 or later
 
Issue
Administrator is failing to upgrade a patch from Windows Share configured in the Operations Console in RSA Authentication Manager 8.1 or later 
There was a problem processing your request.
"The system does not recognize this file. Choose a valid update, and try again"
User-added image
 
Cause
Administrator placed more than one ISO files to scan in the same Windows Share directory.
User-added image
Resolution

Place one ISO installer file to scan in the Windows Share directory for the uploader to avoid any confusion.
Please review a KB article Unable to recognize the .iso file while uploading the patch through web browser from the Operations Console in RSA Authentication Manager 8.x for any network related issues.

Related Articles

Trending Articles

Don't see what you're looking for?