Windows Share is not accessible from local users after upgrading to 8.5
Originally Published: 2021-03-02
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
Issue
"mount error(13): Permission denied".
Tasks
smbclient -L <Windows IP> -U <local username> -m SMB2
2- Verify that you can mount the filesystem using the command line.
mount -t cifs //<Windows Server IP>/<share path> <mount point> -o user=<username>,vers=2.0,domain=local
3- Edit the username parameters in the Operation console
Resolution
When mounting a CIFS share, ensure the following steps:
- Navigate to Operations Console >Maintenance > Update & Rollback > Configure Update Source.
- For a Windows share, enter the full path (e.g.,
\\ntosophos\rsa) and provide valid credentials. - Include the mounting options:
(Example:vers=2.0,domain=localuser=rsaupdate,vers=2.0,domain=local) - Test the connection to confirm it succeeds.
For the backup using local user, you need to change the username to <username>@local as the below example.
