Windows Share is not accessible from local users after upgrading to 8.5
3 months ago
Originally Published: 2021-03-02
Article Number
000065026
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
Issue
After upgrading the authentication manager to 8.5 windows share is not accessible from local users with the following error:
"mount error(13): Permission denied".
Tasks
1- Verify that the local username and password are correct and the user account is not locked and you can connect using SMBv2. 
smbclient -L <Windows IP> -U <local username> -m SMB2

2- Verify that you can mount the filesystem using the command line. 
mount -t cifs //<Windows Server IP>/<share path> <mount point> -o user=<username>,vers=2.0,domain=local
User-added image

3- Edit the username parameters in the Operation console
Resolution

When mounting a CIFS share, ensure the following steps:

  1. Navigate to  Operations Console >Maintenance > Update & Rollback > Configure Update Source.
  2. For a Windows share, enter the full path (e.g., \\ntosophos\rsa) and provide valid credentials.
  3. Include the mounting options: 
    vers=2.0,domain=local
    (Example: user=rsaupdate,vers=2.0,domain=local)
  4. Test the connection to confirm it succeeds.



User-added image

For the backup using local user, you need to change the username to <username>@local as the below example.

User-added image

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