Users are able to see each other softoken in RSA SecurID token application in Citrix environment
Last Modified: 2024-11-21
Article Number
000072278
Issue
Users are able to see each other software tokens in RSA SecurID token application in Citrix environment when users are using the same machine but different accounts.
Cause
  • The cause for this is that customers deploy the RSA software token application using this option in the command SETSINGLEDATABASE=TRUE, Example:

msiexec /qn /i pathname\RSASecurIDTokenAuto500.msi /lv c:\install.log SETSINGLEDATABASE=TRUE  SETDATABASEDIR=%HOMEDRIVE%\LocalDir
  • The Guide of the application mentions the following :
image.png
Resolution
  • Accordingly, The resolution is to re-install the RSA Software token application with our the option : SETSINGLEDATABASE=TRUE as this will lead to the issue if multiple users login on the same machine.

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