Configure the RSA Cloud Authentication Service

1. Sign in to the RSA Cloud Administration Console with Administrator credentials.
2. Click Authentication Clients > Relying Parties on the menu at the top of the screen.
3. Click Add a Relying Party.  
4. In the Relying Party Catalog, click Add corresponding to Service Provider SAML. 
5. On the Basic Information page, enter the name for the application in the Name field and click Next Step.
6. On the Authentication page, choose SecurID manages all authentication.
7. Select a Primary Authentication Method and Access Policy as required and click Next Step.
8. Enter the Service Provider details ACS URL and Service Provider Entity ID.
   See the Notes section for instructions on how to obtain the ACS URL and Entity ID for Zendesk for Sales.
9. In the SAML Response Protection section, choose IdP signs assertion within response.
10. Click Download Certificate to download the certificate.
11. Choose Show Advanced Configuration and configure Identifier Type and Property under the User Identity section as shown in the example in the following screenshot.
12. Click Save and Finish.
13. Go to the My Relying Parties page and choose Metadata from the Edit dropdown menu to download the metadata.
14. Click Publish Changes. After publishing, your application is now enabled for SSO.

Notes

Configure Zendesk for Sales

1. Login to Zendesk for Sales with Administrator credentials.
2. Navigate to Settings > Single Sign on and click Configure.
3. Click Create SSO configuration, then select SAML.
4. Provide the following details:
   Configuration name: Name for your identity provider configuration.
   SAML SSO URL: The value of SingleSignOnService, which can be found in the metadata file downloaded from RSA.
   Certificate fingerprint: Refer to the note below for instructions on how to obtain the certificate fingerprint.
5. Scroll down and select Show button when users sign in, then provide a name for the button, and click Save.
6. Under the Team member authentication section, do the following:
   Select External authentication.
   Select Single sign on (SSO).
   
   Repeat the same steps for the End user authentication section.
7. The Configuration name you chose in Step 4 will appear. Select the configuration name and select Let them choose, then click Save.

Notes

1. Install the latest version of OpenSSL for Windows.
2. Open the Windows Command Line.
3. Navigate to the OpenSSL installation directory (the default directory is C:\OpenSSL-Win32\bin).
4. Run the following commands to view the certificate fingerprint/thumbprint.