Quick Admin error code 13
Originally Published: 2002-11-13
Last Modified: 2023-09-25
Article Number
Applies To
RSA ACE/Server 5.0.3 (no longer supported as of 8-15-2004)
RSA ACE/Server Quick Admin
Issue
Error: "Problem processing request: message is "Failed to connect to the ACE/Server herman.mycompany.com with port = 5570. ACE Error: socket_read: IOException MAC data does not match error code: 13"
Error: "Problem processing request: message is "Failed to connect to the ACE/Server herman.mycompany.com with port = 5570. ACE Error: message length read failed-length not 4 error code: 13"
Error: "Page cannot be displayed" in JRun demo
Cause
Resolution
1. Start Menu -> Programs -> JRun -> JRun Management Console -> You will be prompted to login (default login and password are admin and admin)
2. Click on JRun Default Server
3. Click on JRun Web Server - notice the default value is off. Then click the button "Edit".
4. Check the box to activate JRun's built-in Web Server - notice the value changes to on
5. Stop the JRun default server and admin server
6. Start the JRun default server and admin server
7. Start Menu -> Programs -> JRun -> Demo. The JRun page should show up now.
8. Launch a browser and type machine name/demo; the JRun page will appear
9. Launch a browser and type machine name/quickadmin. You will be prompted for SecurID authentication. After the successful authentication, you can access the Quick Admin.
10. If you get error code 12 after authentication, note the error message on ACE/Server activity monitor and troubleshoot accordingly. Common errors are "Agent host not found" and "Node verification failure".
For further information, see the solution titled RSA ACE/Server Quick Admin Overview Installation and Troubleshooting.
Related Articles
Quick Admin error code: 9 Number of Views Quick Admin Error code 12 Number of Views Quick Admin Login error: Error code: 3 Number of Views How to find the serial number for RSA Authentication Manager, RSA Cloud Access Service and RSA Governance & Lifecycle Number of Views Add, Edit, or Delete an Administrator in the Cloud Administration Console Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
