Error: 'Error executing: INSTALLSERVICE; Reason: Installation of RSA Mobile services were not successful.' while installing RSA Mobile as a service
3 years ago
Originally Published: 2004-01-05
Article Number
000060829
Applies To
RSA Mobile 1.5 Authentication Server
Microsoft Windows 2000 Advanced Server SP4
Issue
Error: "Error executing: INSTALLSERVICE; Reason: Installation of RSA Mobile services were not successful." while installing RSA Mobile as a service
RSA Mobile config history log (configtoolhistory.txt) located in C:\RSASecurity\rsaappserver\log shows the following lines:
<date> <time> (FAILED) INSTALLSERVICE ***** ***** admin ***** ***** *****
Reason: Installation of RSA Mobile services were not successful.
Cause
The entry for the command line that produced the failure was 'configtool INSTALLSERVICE <system_password> <confirm_system_password> <servertype>', e.g. configtool INSTALLSERVICE foo123 foo123 admin. This is not a valid entry for the 'configtool INSTALLSERVICE'.
Resolution
To correct this issue, ensure that you have provided an entry for the RSA Mobile KeyStore, a password for SSL, and a password for the KeyStore for communicating with RSA ClearTrust on the command line (even though you may not have configured these options yet, e.g. configtool INSTALLSERVICE foo123 foo123 admin password password password). If the RSA Mobile KeyStore, the password for SSL, and the password for the KeyStore for communicating with RSA ClearTrust have not been configured yet, the provided entries are ignored.

Expected working results:

C:\RSASecurity\rsaappserver\bin>configtool INSTALLSERVICE <system_password> <confirm_system_password> admin <keystore_password> <private_key_password> <ctkeystore_password>

RSA Auth Server Admin Service installed...

C:\RSASecurity\rsaappserver\bin>configtool INSTALLSERVICE <system_password> <confirm_system_password> managed <keystore_password> <private_key_password> <ctkeystore_password>

RSA Mobile AuthN Service installed...

C:\RSASecurity\rsaappserver\bin>

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