Error installing Remote Administration in RSA ACE/Server
Originally Published: 2004-05-19
Article Number
Applies To
Microsoft Windows 2000 Server SP4
Remote Administration
Windows XP
Windows 7
Issue
InstallShield Engine EXE has stopped working.
Updating System Environement... 93%
Error signature
AppName: _ins0432._mp AppVer: 3.0.107.0 ModName: unknown
ModVer: 0.0.0.0 Offset:74737973
When installing remote administration, the installation aborts and displays an information box:
InstallShield Self-extracting EXE
WinExec failed: return=1260
Cause
Incorrect tempdir setting
Excessively long windows Path variable
Resolution
To correct this issue, follow these steps:
1. Create a temporary directory from the root directory of drive C: - from the command prompt (C:\), type: md tempdir
2. Modify the path to the environment variables "TEMP" and "TMP". Navigate to Start Menu --> Settings --> Control Panel --> System --> Advance Tab --> Environment Variables...
3. Under 'User variables for <username>', select "TEMP" and click the 'Edit...' button. Then change the 'Variable Value:' to the directory path that was created in step 1.
4. Select "TMP" and click 'Edit...' button. Then change the 'Variable Value:' to the directory path that was created in step 1.
5. Log off and log in
6. Install Remote Administration
FIX 2
Shorten the windows Path settings.
Start Menu --> Settings --> Control Panel --> System --> Advance Tab --> Environment Variables...
Shorten the PATH value to less than 512 characters.
Reboot
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