Certificate appears as not trusted even if the root CA is trusted
Originally Published: 2006-05-19
Article Number
Applies To
Microsoft Internet Information Server (IIS)
Keon Certificate Authority
Issue
Error: "The security certificate was issued by a company you have not chosen to trust. View the certificate to determine whether you want to trust the certificate authority."
CA1 is signed by a Trusted Root CA in Internet Explorer. CA1 signs SSLServerCertificateA and SSLServerCertificateB
SSLServerCertificateA is installed on WebServerA
SSLServerCertificateB is installed on WebServerB
When reaching WebServerA, no security warning shows up. When looking at SSLServerCertificateA chain, the full certificate chain shows up and is valid.
When reaching WebServerB, the security warning DOES shows up. When looking at the SSLServerCertificate chain, the full chain does not show up.
SSLServerCertificateA and SSLServerCertificateB both have the same Issuer and AKI
Cause
Resolution
You must install the entire CA certificate chain in your web server's Trusted CA store. Follow your web server's guide on how to install CA certificates.
Related Articles
A website security scanning tool reports that the RSA SecurID Access Portal's server certificate cannot be trusted, even t… Number of Views How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings. Number of Views Certificate missing from the trusted root certificates during installation of RSA Authentication 7.4 Agent for Windows Number of Views AM 8.6 RADIUS Pre-Migration Script FAILURES: Error while exporting the trusted root certificate Number of Views Root CA certificate is required for activation error when importing a custom certificate signed by a known CA into Operati… Number of Views
Trending Articles
Connection fails to Cloud Authentication Service when connecting through a proxy server from RSA Authentication Manager to… Downloading RSA Authentication Manager license files or RSA Software token seed records Unable to login to RSA Authentication Manager Security Console as super admin RSA Authentication Manager 8.9 Release Notes (January 2026) How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device
Don't see what you're looking for?
