Unable to login to Validation Manager Administrator Page
Originally Published: 2006-11-16
Last Modified: 2023-10-06
Article Number
Applies To
RSA Validation Manager 3.0 build 100
Microsoft Windows
Solaris
Default locale in the browser is not en-us
Issue
When logging into the Admin page of RSA Validation Manager build 32 or earlier the following message appears:
HTTP Status 500 -
--------------------------------------------------------------------------------
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException: Can't find bundle for base name i18n.en_GB.global, locale en_GB
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:254)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
Build 32 and earlier builds do not have a default setting for the locale. If the locale reported by the browser is en-gb, then unless the en-gb directory exists it will produce the above error. It will not fall back to en-us if it can't find the correct directory.
Resolution
Use build 100 of RSA Validation Manager 3.0. If it can't use the browser's locale, it will default to en-us and allow logon.
Another option is to have the browser report the locale of en-us.
To do this in Microsoft Internet Explorer:
Go to Tools -> Internet Options -> Languages
Click Add
Select "English (United States) [en-us]"
Click OK
Highlight en-us in the list, and click "Move Up"
Click Ok, click Ok
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