Internal Server Error when issuing a certificate with a large e-mail message from the view-request page.
Originally Published: 2001-07-13
Article Number
Applies To
Keon Certificate Authority
TechNote 0194
Issue
When adding a large e-mail message (over 10K for the combined e-mail headers and message) to the "View/Certify Pending Certificate Request" page, the following errors will occur after pressing the "Issue Certificate" button:
-----
- Internal Server Error (or Server Error)
- The server encountered an internal error or misconfiguration and was unable to complete your request.
- Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
- Additionally, an error of type 500 was encountered while trying to use an ErrorDocument to handle the request.
-----
When this error occurs, the e-mail message is not sent out, however, the certificate is issued.
Resolution
1. Use a smaller e-mail message, or
2. Hard code the large e-mail message in the e-mail body in x-email-notice.xuda (in \Xcert\SentryCA\WebServer\x-templates) if the large e-mail message is always the same.
This issue is fixed in Sentry CA 3.7. The combined e-mail headers and message buffer may be up to 64K in Sentry CA 3.7.
Related Articles
How to remove RSA ACE/Server node secret when RADIUS is in use and no RSA ACE/Agent is installed Number of Views How to disable smart card credential provider on Windows 2012? Number of Views How to generate a report from CLI for the Last Updated Auto Reg status for Agents with Auto Registration enabled in RSA Au… Number of Views Running upgradeJDK.sh issues "ACM is not supported on this version of linux" in RSA VIA Lifecycle & Governance Number of Views Error while importing RSA Identity Management and Governance Collector metadata: java.lang.IllegalStateException: An issue… Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
