Customer getting collected on every login to FI website

Originally Published: 2009-03-31

Last Modified: 2023-09-25

Article Number

000050808

Applies To

For both SOAP and Web redirect implementation where OOB is enabled

Issue

Customer getting collected on every login to FI website

Cause

Customer did not provide phone authentication data
FI has set phone authentication as mandatory

Resolution

Customer needs to provide the phone authentication data
FI can set Phone authentication as optional and secret question as mandatory

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