Status pages very slow on one of the two appliances in a cluster
Originally Published: 2011-07-29
Article Number
Applies To
Issue
/KMS and /rkmawa perform fine, but /status or /status/db page shows up very slow (with a delay of ~5min)
Reinstalling status pages does not solve the problem; restarting Tomcat does not solve the problem either
When the following script (part of the status pages) is run on the shell prompt, there is no output for the command and it returns after a delay of about 5 min:
"/opt/tomcat/webapps/status/shared/originalHostname.sh S"
For example:
cd /opt/tomcat/webapps/status/shared
[root@rkm01 shared]# ./originalHostname.sh S
[root@rkm01 shared]#
/opt/oracle/product/10.2.0/db_1/network/admin/tnsnames.ora on the primary appliance, where the problem occurs, has following contents:
# Generated by RSA KM configuration tools
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521))
)
)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
)
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
)
)
#---------------------------------------
# Added on: xxxxxx
# Added by: install_primary
#---------------------------------------
QARKM =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxx
# Added by: install_primary
#---------------------------------------
QARKMP =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxxx
# Added by: install_primary
#---------------------------------------
QA.RKM01.TEST.NET =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxxx
# Added by: install_primary
# Note: This TNS is a single line of record.
#---------------------------------------
QA.WORLD = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SID = QARKM) ) )
/opt/oracle/product/10.2.0/db_1/network/admin/tnsnames.ora on the secondary appliance, where the problem does not occur, has following contents:
# Generated by RSA KM configuration tools
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm02.test.net)(PORT = 1521))
)
)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1))
)
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
)
)
#---------------------------------------
# Added on: xxxxxx
# Added by: install_standby
#---------------------------------------
QARKM =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm02.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxxx
# Added by: install_standby
#---------------------------------------
QARKMP =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxxx
# Added by: install_standby
#---------------------------------------
#---------------------------------------
QARKMS =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm02.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxx
# Added by: install_standby
#---------------------------------------
QA.RKM01.TEST.NET =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: xxxxxx
# Added by: install_standby
#---------------------------------------
QA.RKM02.TEST.NET =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm02.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
QA.WORLD = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = rkm01.test.net)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SID = QARKM) ) )
Cause
A) tnsnames.ora on the primary appliance (rkm01) needs to be corrected (to add missing records for QARKMS/RKM02)
B) DNS is incorrect (in resolv.conf) on the primary appliance (rkm01) network config which results in a timeout delay (of ~5 min), as tnsping tries to use the name (not found in tnsnames.ora) as a hostname which times out due to incorrect DNS config
Resolution
A) To fix the problem with tnsnames.ora on the primary (rkm01), update /opt/oracle/product/10.2.0/db_1/network/admin/tnsnames.ora on rkm01 to add the following two missing blocks:
#---------------------------------------
# Added on: <today's date>
# Added by: manually
#---------------------------------------
QARKMS =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm02.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
#---------------------------------------
# Added on: Monday, April 04, 2011
# Added by: manually / C11239833
#---------------------------------------
QA.RKM02.TEST.NET =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = rkm02.test.net)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SID = QARKM)
)
)
B) To fix the problem with DNS configuration, review and compare /etc/resolv.conf on both primary (rkm01) and secondary (rkm02). Verify that DNS is correctly configured on both appliances. If contents are different on the two nodes, most likely the config on the secondary is correct as it does not exhibit the problem. If needed, edit and correct nameserver records in /etc/resolv.conf using vi on rkm01 and/or rkm02.
Related Articles
FIM fimconsole does not load. error 'One or more instances could not be retrieved' Number of Views Updating Identity Source Properties Number of Views When does Rule Pre-processing occur for RSA Via L&G applications? Number of Views How to configure more than two IP addresses for an RSA Authentication Manager 8.2 Web Tier Virtual Host Number of Views Configure the RSA Authentication Agent API for Java on a supported platform with two network card interfaces (NIC) Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
