Microsoft certificate templates not seen for AEP
2 years ago
Originally Published: 2012-01-16
Article Number
000043579
Applies To
RSA Certificate Manager RCM 6.8

RSA Certificate Manager (RCM)
Auto Enrollment Proxy (AEP)
Issue
Microsoft certificate templates not seen for AEP
When using the Certificate Snap-In to enroll for a user certificate, the AEP CA and associated templates are not visible so users cannot enroll for a certificate. However, the Certificate Snap-In for Computer certificates shows the AEP CA correctly.
Cause
Any computer which is a member of the domain will always download CA information from Active Directory. However, if you log onto a domain computer using a local account on that computer, your user account will not download CA information from Active Directory (since your account is not a valid AD user account). Hence, you will see the domain CA listed using the local computer Certificate snap in but would be unable to see the domain CA using the user Certificate snap in.
Resolution
The currently logged in user is not a Domain user. Log off and log back onto the system using valid Domain credentials (for the domain that the AEP CA belongs to).

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