Update the Web Tier to Allow the Use of Nonstandard Email Domains
To use nonstandard email domains, other than the nonstandard .local domain, you must edit the AM ims.properties file on the web tier.
Before you begin
- The rsaadmin operating system password is required.
- Update the ims.properties file on the primary instance first. For instructions, see Allow the Use of Nonstandard Email Domains.
Procedure
- Log on to the web-tier server:
- On Linux, log on with the SSH Client.
- On Windows, log on with the Remote Desktop Protocol.
- Change directories:
cd /webtier-install-location/utils/resources
Where webtier-install-location is the installation directory.
- In a text editor, open the ims.properties file.
- If the validDomainList line does not exist, only the .local nonstandard domain is supported, and you must add validDomainList to support additional nonstandard domains:
validDomainList=.nonstandard;.local;
Where nonstandard is the name of the nonstandard domain. For example, to support a .sms and a .local email domain, you would enter validDomainList=.sms;.local;
You can add more than one nonstandard domain. Separate each name with a semicolon.
- Save your changes.
- Restart the RSA Web-Tier services:
- On Linux, type the following command, and press ENTER:
/opt/rsawtinstall/server/./rsaserv restart
/opt/rsawtinstall/webtierBootstrapper/server/./rsaserv restart
- On Windows, do the following:
- On the web-tier server, click Start > Run.
- Type:
services.msc
- Press ENTER.
- Right-click RSA Webtier Bootstrapper Server.
- Click Restart.
- Right-click RSA Webtier Server.
- Click Restart.
The nonstandard domains are listed in /webtier-install-location/utils/resources/ims.properties.
- On Linux, type the following command, and press ENTER:
Related Articles
Allow the Use of Nonstandard Email Domains 17Number of Views Supervisor does not update for new users in RSA Identity Governance & Lifecycle 60Number of Views RSA MFA Agent 3.x AD FS for Windows Not Prompting for MFA on Test Page 17Number of Views Moving users across security domains using RSA Authentication Manager Bulk Administration (AMBA) 171Number of Views Determining an existing RSA Prime version 51Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Governance & Lifecycle 8.0.0 Administrators Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory