
DavidBerner (Customer) asked a question.
Does RSA recommend stopping all services to take a vmware snapshot? This is not called out in the documentation specifically but curious if it's recommended or required because of the database?
RSA customers who leverage RSA ID Plus for Salesforce single sign-on (SSO) may be impacted by a Salesforce security change relating to Device Activation.
More Details
DavidBerner (Customer) asked a question.
Does RSA recommend stopping all services to take a vmware snapshot? This is not called out in the documentation specifically but curious if it's recommended or required because of the database?

Hi @DavidBerner (Customer) ,
Assuming you are asking about taking a VMware Snapshot of Authentication Manager, the following options should be specified when taking the snapshot:
These two options are mentioned in the "Authentication Manager Setup and Configuration" guides.
You should not have to manually start/stop the services on the AM servers for a snapshot.
Hi @DavidBerner (Customer) ,
Assuming you are asking about taking a VMware Snapshot of Authentication Manager, the following options should be specified when taking the snapshot:
These two options are mentioned in the "Authentication Manager Setup and Configuration" guides.
You should not have to manually start/stop the services on the AM servers for a snapshot.