
jay.guillette (RSA SecurID) asked a question.
Does Promotion for Maintenance work at AM 8.8 Patch 2?
RSA customers who leverage RSA ID Plus for Salesforce single sign-on (SSO) may be impacted by a Salesforce security change relating to Device Activation.
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jay.guillette (RSA SecurID) asked a question.
RSA customer support has verified that at both versions AM 8.8 Patch 2 and AM 8.8 Patch 3 Promotion for Maintenance fails with "Error: Failed to demote [original primary FQDN] from [promoted replica FQDN]."
Promotion for Maintenance fails to demote original primary, AM 8.8 Patch 2 & 3
Article Number: 000073868
https://community.rsa.com/s/article/Promotion-for-Maintenance-fails-to-demote-original-primary-AM-8-8-Patch-2-3
If you are unable to update from AM 8.8 P2 or P3 to AM 8.9 before the promotion for maintenance, Support may have a potential fix that you could apply through SSH in Linux to AM 8.8 P2 / P3 that could let the original AM 8.8 primary attach to the newly prompted primary. Open a Support case and ask about the hot fix from Jira AM-64769. This 'fix' has only been tested once [as of March 17, 2026], so assess your risk accordingly.