DeskPro - SAML Relying Party Configuration - SecurID Access Implementation Guide

This section describes how to integrate SecurID Access with DeskPro using Relying Party. Relying party uses SAML 2.0 to integrate SecurID Access as a SAML Identity Provider (IdP) to DeskPro SAML Service Provider (SP).

Architecture Diagram

Configure SecurID Access Cloud Authentication Service

Perform these steps to configure SecurID Access Cloud Authentication Service(CAS) as a relying party SAML IdP to DeskPro .

Procedure

1. Sign into the Cloud Administration Console and browse to Authentication Clients > Relying Parties and click Add a Relying Party. Then select Add for a SAML service provider.

   

    

   

    

2. On Basic Information page enter a Name for the application, ie. DeskPro Then click on Next Step.

3. On Authentication page.

   1. select the RSA SecurID Access manages all authentication.

   2. Select the desired Primary Authentication Method from the dropdown list.

   3. Select the desired policy from the Access Policy for Additional Authentication.

   4. Click Next Step.

      

       

4. On Connection Profile page.

   1. Under the Service Provider Metadata section.

      

       

   2. Enter the Assertion Consumer Service (ACS) . Enter the value for the Consumer Service URL (ACS) from the DeskPro configuration. For example, https://demos-2021.deskpro.com/login/authenticate-callback/3.

   3. Enter the Service Provider Entity ID. Enter the value for the Metadata URL (Entity ID) from the DeskPro configuration. For example, https://demos-2021.deskpro.com/saml/metadata/3.xml.

   4. Click on Download Certificate. This will be used below in the DeskPro configuration.

   5. Click on Choose File and upload the certificate just downloaded.  This same certificate may be used in the DeskPro configuration below.

   6. Open Advanced Configuration section.

      

       

   7. For Identifier Type Email Address choose mail for the Property.

   8. Note the Identity Provider Entity ID field . For Example :https://rsa-inst-pe.auth-demo.securid.com/saml-fe/sso.

   9. Click on Save and Finish.

5. Browse to Authentication Clients > Relying Parties

6. Scroll down to the your newly created Relying party and click down arrow to Edit and choose View or Download IdP MetatData and save off the metadata information if desired.

   

    

7. Click on Publish Changes. Your application is now enabled for SSO. If you make any additional changes to the application configuration you will need to republish.

   

    

Configure DeskPro

Perform these steps to integrate DeskPro with SecurID Access as a Relying Party SAML SP.

Procedure

1. Sign into DeskPro and select  Settings.

2. Under the CRM tab click on Auth and SSO.

3. Click the Add and select SAML Authentication.

4. In the SAML Details section note the following.

   1. Consumer Service URL (ACS). For example, https://demos-2021.deskpro.com/login/authenticate-callback/3.

   2. Metadata URL (Entity ID. For example, https://demos-2021.deskpro.com/saml/metadata/3.xml.

5. Click Yes for the enabled checkbox.

6. For SSO: Single Sign on URL copy the Identity Provider Entity ID from the above in the SecurID CAS configuration. For example, https://rsa-inst-pe.auth-demo.securid.com/saml-fe/sso.

7. For MetadataL: Issuer XML metadata URL copy the Identity Provider Entity ID from the above in the SecurID CAS configuration. For example, https://rsa-inst-pe.auth-demo.securid.com/saml-fe/sso.

8. For X509 Certificate Copy and paste the contents of the certificate saved above in the SecurID CAS configuration.

9. Select emailAddress from the dropdown list for Name ID format.

10. Set the Name of the Login Button Text to be displayed.

11. Select disabled for SSO Method.

12. Click on Install App.

Configuration is complete.

Next Step: See main page for more certification information.