System Event Monitor Messages for the Cloud Authentication Service

System events trigger the following messages to appear in the System Event Monitor. New system events have been added and descriptions for some of the events have been modified. If these descriptions are used for SIEM integrations, they must be modified accordingly.

Event Code Level Type Category Description
683 notice system My Authenticators Authenticator profile update succeeded.
684 error system My Authenticators Authenticator profile update failed.
2501 notice system Identity Source Sync User's email changed.
2502 notice system Identity Source Sync Users re-enabled in the Cloud Authentication Service due to changes in the directory server or cloud identity source configuration. (n) users enabled. Users affected include: (users' email addresses).
2503 notice system Identity Source Sync Users disabled in the Cloud Authentication Service due to changed directory server status. (n) users disabled. Users affected include: (users' email addresses).
2504 notice system Identity Source Sync Users disabled in the Cloud Authentication Service – Not found in identity source. (n) users disabled. Users affected include: (users' email addresses).
2505 notice system Identity Source Sync Identity source synchronization completed successfully.
2506 notice system Identity Source Sync Identity source synchronization canceled.
2507 error system Identity Source Sync Identity source synchronization not completed successfully.
2508 notice system Identity Source Sync Users are missing one or more unique identifiers. Check the user attribute configurations in both the cloud identity source and the directory server.
2510 notice system User Management User removed from Cloud Authentication Service.
2512 notice system Hardware Authenticator RSA SID700 Hardware Authenticators imported successfully.
2513 error system Hardware Authenticator RSA SID700 Hardware Authenticator import failed – Timeout error.
2514 error system Hardware Authenticator RSA SID700 Hardware Authenticator import failed – Unknown error.
2515 notice system Hardware Authenticator Deleted expired RSA SID700 Hardware Authenticators.
2516 notice system Hardware Authenticator RSA SID700 Hardware Authenticator import failed.
3023 error system My Authenticators Authenticator profile update failed.
20001 notice system Authentication Authentication method unlocked - Lockout duration expired.
20110 notice system Identity Router Identity router connected to Cloud Authentication Service.
20111 error system Identity Router Identity router disconnected from the Cloud Authentication Service.
20121 notice system Identity Router Identity router registration with Cloud Authentication Service succeeded.
20122 error system Identity Router Identity router registration with Cloud Authentication Service failed - Invalid activation code.
20123 error, system Identity Router Identity router registration with Cloud Authentication Service failed - Internal system error.
20130 notice system Identity Router Cloud Authentication Service successfully pushed Authentication Manager configuration to identity router.
20131 error system Identity Router Cloud Authentication Service failed to push Authentication Manager configuration to an identity router - Service to push the configuration not found.
20132 error system Identity Router Cloud Authentication Service failed to push Authentication Manager configuration to an identity router - Cannot connect to an identity router.
20133 error system Identity Router Cloud Authentication Service failed to push Authentication Manager configuration to an identity router - Identity router cannot save configuration.
20140 notice system Identity Router Identity router successfully retrieved most recent Authentication Manager configuration on startup.
20141 error system Identity Router Identity router cannot retrieve most recent Authentication Manager configuration - Identity router cannot save configuration.
20142 error system Identity Router Identity router cannot retrieve most recent Authentication Manager configuration from the database.
20143 error system Identity Router Identity router cannot retrieve most recent Authentication Manager configuration – Cloud Authentication Service not found.
20144 error system Identity Router Identity router cannot retrieve most recent Authentication Manager configuration - Cannot connect to the Cloud Authentication Service.
20150 notice system Identity Router Identity router successfully connected to Authentication Manager.
20152 error system Identity Router Identity router cannot initiate contact with the Authentication Manager server.
20153 error system Identity Router Identity router cannot connect to Authentication Manager - Cannot reach the configured Authentication Manager host address.
20154 error system Identity Router Identity router cannot connect to Authentication Manager - Configured agent name is not defined in the Authentication Manager deployment.
20155 error system Identity Router Identity router cannot connect to Authentication Manager - Unknown error.
20161 error system Identity Router The identity router cannot connect to any configured identity sources.
20162 error system Identity Router The identity router cannot connect to some configured identity sources.
20163 notice system Identity Router The identity router can connect to all configured identity sources.
20164 notice system Identity Router All configured DNS servers are working properly.
20165 error system Identity Router Some of the configured DNS servers are not working properly.
20166 error system Identity Router None of the configured DNS servers are working properly.
20167 notice system Identity Router The identity router can connect to the configured Authentication Manager server.
20168 error system Identity Router The identity router cannot connect to the configured Authentication Manager server.
20169 notice system Identity Router The identity router can connect to the system update repositories.
20170 error system Identity Router The identity router cannot connect to the system update repositories.
20171 notice system Identity Router The identity router can connect to the adapter update repositories.
20172 error system Identity Router The identity router cannot connect to the adapter update repositories.
20173 notice system Identity Router The identity router can synchronize time with the configured NTP server.
20174 error system Identity Router The identity router cannot synchronize time with the configured NTP server.
20175 notice system Identity Router The identity router software update was successful.
20176 error system Identity Router The identity router software update failed.
20177 notice system Identity Router The identity router software update is in progress.
20178 notice system Identity Router The identity router adapter update was successful.
20179 error system Identity Router The identity router adapter update failed.
20180 notice system Identity Router The identity router adapter update is in progress.
20181 notice system Identity Router The identity router time is within 60 seconds of the time reported by the Cloud Authentication Service.
20182 error system Identity Router The identity router time is not within 60 seconds of the time reported by the Cloud Authentication Service.
20183 notice system Identity Router Identity router CPU usage is within the threshold limit.
20184 error system Identity Router Identity router CPU usage exceeds the threshold limit.
20185 notice system Identity Router Cluster is online and in quorum with all configured identity routers online.
20186 error system Identity Router Cluster is not in quorum but at least one configured identity router is online.
20187 error system Identity Router Cluster is offline and not in quorum. No configured identity routers are online.
20188 notice system Identity Router Identity router memory usage is within the threshold limit.
20189 error system Identity Router Identity router memory usage exceeds the threshold limit.
20190 notice system Identity Router

Identity router can connect successfully to the current and all alternate Cloud Authentication Service IP addresses.
20191 error system Identity Router

Identity router cannot connect to either the current or some of the alternate Cloud Authentication Service IPs addresses.
22000 notice system User Report User report request received.
22001 notice system User Report User report request canceled.
24009 notice system My Page My Page is enabled.
27000 notice system AM OTP credential Seed Sync OTP credential Seed Sync Client Public Key is updated.
27001 notice system Authenticate OTP credential Sync Authentication Manager retrieved Authenticate OTP records from Cloud Authentication Service.
27051 notice system Hardware Authenticator Sync Authentication Manager retrieved Hardware Authenticator records from Cloud Authentication Service.
27052 notice system Hardware Authenticator Transfer Authentication Manager canceled Hardware Authenticator transfer to Cloud Authentication Service.
27053 notice system Hardware Authenticator Transfer Authentication Manager successfully transferred Hardware Authenticators to Cloud Authentication Service.
27054 notice system Hardware Authenticator Transfer Authentication Manager unable to transfer all Hardware Authenticators to Cloud Authentication Service – Timeout.
27055 notice system Hardware Authenticator Transfer Authentication Manager unable to cancel Hardware Authenticator transfer to Cloud Authentication Service – Timeout.
27500 notice system AM Integration Authentication Manager public key(s) updated.
28000 notice system Authentication Successful custom app registration.