Invalid argument(s) error when trying to change password or PIN on the Authentication Manager 8.1 Self-Service Console

[#1]

Article Number

000031129

Applies To

RSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.1

Issue

When trying to change a password or PIN in the Self-Service Console, the error “Invalid argument(s)” displays as in the screenshot below:

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Cause

This error displays when there is an issue with the Self-Service email notification template settings.

To resolve the issue,  check the /opt/rsa/am/server/logs/imsConsoleTrace.log for an error like "InvalidArgumentException".

In the example below the error is related to the cc field having an invalid semi-colon:

com.rsa.command.exception.InvalidArgumentException: Invalid 'cc' address: email1@example.org;email2@example.org

Resolution

This can be resolved by following the below steps:
1- Open the Security console -> Setup -> Self-service settings .
2- Under Customization open E-mail Notifications for User Account Changes .
3- Under Email-template remove the semi-colon and replace it by a comma as shown in the below screenshot.
4- Click save.

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