RSA Authentication Manager 8.x pre-promotion check failed on "No backup job is scheduled"

[#1]

Article Number

000034831

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

When promoting the replica instance in the Operations Console in Maintenance Mode (Deployment Configuration > Replica Promotion > For Maintenance > Promote to Primary), the following error displays:

There was a problem processing your request. The Pre-Promotion Checks did not complete successfully. For more information, click Advanced Status View
 

Image description

Cause

The /opt/rsa/am/server/logs/ops-console.log shows the following error:

@@@2017-02-15 19:45:54, 405 ERROR [PlannedPromoteReplicaPrereqCheck] GUILog.traceException (587) | exception:
com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: ERROR: checking scheduled backup job failed: 
A backup operations is scheduled to run on the primary instance. Log on to the primary instance Operations Console 
and disable the scheduled backup.

RSA Customer Support cannot reproduce this error as of the writing of this article.

Resolution

1. From the Operations Console select Maintenance > Backup and Restore > Schedule Backups.
2. For Schedule Backup Status, set the radio button to Off and click Save.
3. Perform the replica promotion from the Operations Console again, selecting Deployment Configuration > Replica Promotion > For Maintenance > Promote to Primary. This should complete the promotion successfully.