DLP - Issue with Scanning Exchange Mailboxes
Originally Published: 2015-10-09
Article Number
Applies To
RSA Product/Service Type: Datacenter
RSA Version/Condition: 9.6
Platform: Windows
Platform (Other): Windows 2012 Server 64bit, Windows 8.1 64bit
O/S Version: Server 2012 R2
Issue
Cause
Somewhere in between the web service response is getting truncated and hence below error is thrown
26/08/2015 09:23 Error : SAgent[5108][GC0286_GW:17] Microsoft.Exchange.WebServices.Data.ServiceRequestException: InnerException: The response received from the service didn't contain valid XML.
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadXmlDeclaration(EwsServiceXmlReader reader)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadSoapFault(EwsServiceXmlReader reader)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ProcessWebException(WebException webException)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(HttpWebRequest& request)
at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase.InternalExecute()
at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
at Microsoft.Exchange.WebServices.Data.ExchangeService.InternalFindFolders(IEnumerable`1 parentFolderIds, SearchFilter searchFilter, FolderView view, ServiceErrorHandling errorHandlingMode)
at Microsoft.Exchange.WebServices.Data.ExchangeService.FindFolders(FolderId parentFolderId, FolderView view)Resolution
2. Beneath the Admin tab, click Datacenter > Configuration And Status. The Datacenter administration page
3. click on the repository-scan group in the tree view, the Repository Scan panel appears with the Status tab active.
4. Edit the configuration of the repository-scan group, click the Config tab, then click Edit and make changes as described
5. in the override configuration section, please add the sollowing
<ExchangeSource> <ForcedDiscoveryURI> https://<FQDN>/EWS/exchange.asmx </ForcedDiscoveryURI> </ExchangeSource>
6.press Save
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