Data Feed is failing with error Unable to login with specified credentials
Originally Published: 2020-09-16
Article Number
Issue
<Description>Unable to login with specified credentials</Description>
<DataFeed>xxx</DataFeed>
<StackTrace>
at ArcherTech.Utility.AccessControl.SessionContextAdministrator.CreateSession(String instanceName, String userName, String password, String userDomain)
at ArcherTech.Utility.AccessControl.SessionContextAdministrator.GetSessionContext(String instanceName, String userName, GetPassword getPasswordDelegate, String userDomain)
at ArcherTech.DataFeed.Workflows.Activities.CreateServiceSessionContextActivity.Execute(ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()
</StackTrace>
Checked the Security Event report and we noticed the "userArcherDataFeedService" failing to login.
Checked the tblUser table and the "userArcherDataFeedService" is not locked
select * from tblUser where user_username = 'userArcherDataFeedService'
If you are running very frequently (every 1 - 15 mins) Datafeed, it is the best practice to create separate account for them (the username in the Transport tab). For instance if you use one account for all the Data Feeds if the account is used by more than one Data Feed, then the Data Feed my fight each other and they will conflicts each other session. Please avoid potential conflicts with other data feeds, RSA suggests that you use a different user account for each data feed. Additionally, if you plan to run multiple data feeds simultaneously,create a unique name to prevent termination of session tokens. Data Feed Manager supports standard and transport data feeds. It mentioned in the Archer installation and update guide page 52
Increased the Archer Services Parameter Session Timeout from 30 minutes (default) to 6 hours:
KB 000029541 https://community.rsa.com/docs/DOC-47814
Rest the Service account in the Archer Control Panel. Restart the Archer services and II service.
We ran some tests for the File Transporter Data Feeds and change the schedule time. The feeds completed successfully
Cause
select * from tblUser where user_username = 'userArcherDataFeedService'
Increased the Archer Services Parameter Session Timeout from 30 minutes (default) to 6 hours:
KB 000029541 https://community.rsa.com/docs/DOC-47814
Rest the Service account in the Archer Control Panel. Restart the Archer services and II service.
We ran some tests for the File Transporter Data Feeds and change the schedule time. The feeds completed successfully
Related Articles
Unable to configure recurring feed located in an internal HTTPS server Number of Views View the Progress Monitor for Promotion for Maintenance Number of Views Duplicate User IDs Number of Views Performance degradation related to access requests in RSA Identity Governance & Lifecycle 7.x Number of Views Manually creating the node secret for RSA Authenticaiton Manager fails on Microsoft Forefront Threat Management Gateway Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x
Don't see what you're looking for?
