Error message "The use of public webmail services is not supported. Please try again with a valid business email address"
Originally Published: 2017-11-29
Last Modified: 2026-07-06
Article Number
000040610
Applies To
This article applies to new users who are registering for an RSA Community and/or myRSA account.
Issue

When attempting to register for an RSA Community and/or myRSA account, the error message below is displayed after entering my email address.

The use of public webmail services is not supported. Please try again with a valid business email address

User-added image

Cause
This error occurs because you attempted to register for an RSA Community and/or myRSA account using a free email service such as Gmail, Yahoo, MSN, or other online services.
Resolution
You must use your corporate email address (i.e. your business email used at your company) when registering for an RSA Community and/or myRSA account.
 
If you believe that you are seeing this message in error and that your email domain should be accepted, please contact RSA Customer Support and reference this article for further assistance.
Notes
For more information on registering for an RSA Community account, please refer to the registration tutorial.
Attachments
If the attachment does not open when clicked, please refresh the page and try again. You must be logged into view the file(s).

    Related Articles

    Trending Articles

    Don't see what you're looking for?