Form control type 'Drop Down Select with Web Service' displays Unauthorized error in RSA Identity Governance & Lifecycle 7.1.1
Originally Published: 2019-04-22
Last Modified: 2022-06-20
Article Number
Applies To
RSA Version/Condition: 7.1.1, 7.2.x
Issue
- When designing a custom form in RSA Identity Governance & Lifecycle (go to Requests > Configuration > Request Forms tab> {Request form name} Fields > New > General tab), if the Control Type Drop Down Select with Web Service is used to return a response from a Web Service command as in the example below:
The Admin API call returns the WebService Result response of Unauthorized. - When attempting to call a WebSerivce command from within a workflow the following error occurs.
"Error 401: The token is required for the command {command name}"Cause
In RSA Identity Governance & Lifecycle 7.1.1, the RSA Admin API Web Service commands now require that a token be passed for authentication. The Control Type Drop Down Select with Web Service dialog does not currently have a method to pass a token to the Web Service command.
More information about the token requirement can be found in the online Web Services documentation under Admin > Web Services > under Admin Commands > about:
The command expects the following parameters where a * denotes a required parameter:
token* - Session token, retrieved from loginUser. This token must be valid and unexpired.
Resolution
This issue is resolved in the following RSA Identity Governance & Lifecycle versions and/or patch levels:
- RSA Identify Governance & Lifecycle 7.1.1 P02
- RSA Identity Governance & Lifecycle 7.2.0
- RSA Identity Governance & Lifecycle 7.2.1
