How do I send direct messages to other users in RSA Community?
2 years ago
Originally Published: 2018-03-31
Article Number
000051397
Applies To
RSA Product Set: RSA Community (community.rsa.com)
Platform: Salesforce
Platform (Other): Web Browser
Issue
I want to know how I can send a direct message (DM) to another user within the RSA Community.
Resolution
You can send direct messages in RSA Community from two separate locations.
  • User Profile
  • Hover Card
The sections below address how to send a direct message from each of these locations.
 

User Profile

By clicking on a user's name anywhere on the website--such as a reply within a discussion thread, or when they are @mentioned in a comment--you will be taken to their user profile.  Within the profile, you can send a direct message by clicking on the Mesage button on the right side and writing the message by entering Subject, Message, attachment and then click on Send button.

Direct message via use profile

Clicking this option will cause a Direct Message window to appear where you can write and send your message.

Image showing message box display when clicked on Message icon from the profile of the user.

Hover Card

Whenever you hover over a user's name within RSA Community, their hover card will appear on the screen.  This hover card will display the user's avatar, their name, their points, level and a message button from which user can direct message.

Image showcasing User Hover Card

Clicking on the Message button will cause a Direct Message window to appear where you can write and send your message.

Image showcasing message box appearance after hover image

If you are unsure of any of the steps above or experience any issues, contact RSA Customer Support using the form at https://community.rsa.com/communityhelp and reference this article for further assistance.

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