Installing rsaservmgr scripts [exec] error reading information on service rsaservmgr error when installing RSA Web Tier on Linux

4 months ago

Originally Published: 2019-06-25

Article Number

000040933

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.4.0

Issue

When trying to install the RSA Web TIer server on Linux, the following error is observed and the install fails.

Installing rsaservmgr scripts 
[exec] error reading information on service rsaservmgr: Invalid argument 
Exception in thread "main" : exec returned: 1

Cause

The root cause is that the rsaservmgr startup script was left behind under /etc/init.d and cannot be removed by the installer.

Resolution

To correct this issue run the following commands as root:

rm -rf /opt/RSA*
rm -rf /etc/init.d/rsa*

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