Intermittent failures authenticating to RSA SecurID Authentication Manager protected resources using the RSA SecurID Access Authenticate App
Originally Published: 2019-12-17
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4 and above
Issue
- Authenticating to an RSA Authentication Manager protected resource fails intermittently when using the Authenticate App tokencode.
- Unexpected authentication failures are not observed for the same protected resources using traditional SecurID tokens (software or hardware) or fixed passcodes.
- Failed authentication attempts are logged by Authentication Manager, but not by the Cloud Authentication Service.
- Authentication attempts fail only against certain Authentication Manager instance(s) in the multi-instance environment.
Cause
Resolution
Resolve any connectivity issues between the RSA Authentication Manager server(s) and Cloud Authentication Service as needed.
Related Articles
Error: Failed to connect to Identity Router, RSA SecurID Access Authenticate app tokencodes fail with an RSA Authenticatio… Number of Views Error: Principal does not possess one or more authenticators when using RSA SecurID Access Authenticate app tokencode with… Number of Views Intermittent IWA Authentication Issues for IDR Portal Users Number of Views Enable SecurID Authenticate App Users to Access Resources Protected by SecurID Authentication Manager Number of Views Intermittent failure of AA to post challenge questions. Number of Views
Don't see what you're looking for?
