Intermittent failures authenticating to RSA SecurID Authentication Manager protected resources using the RSA SecurID Access Authenticate App
Originally Published: 2019-12-17
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4 and above
Issue
- Authenticating to an RSA Authentication Manager protected resource fails intermittently when using the Authenticate App tokencode.
- Unexpected authentication failures are not observed for the same protected resources using traditional SecurID tokens (software or hardware) or fixed passcodes.
- Failed authentication attempts are logged by Authentication Manager, but not by the Cloud Authentication Service.
- Authentication attempts fail only against certain Authentication Manager instance(s) in the multi-instance environment.
Cause
Resolution
Resolve any connectivity issues between the RSA Authentication Manager server(s) and Cloud Authentication Service as needed.
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