Login prompt is failing to display in the web browser for the RSA Community

2 years ago

Originally Published: 2017-09-26

Article Number

000041530

Applies To

RSA Product Set: RSA Community (community.rsa.com), RSA Single Sign-On (auth.rsasecurity.com)
Platform: Mozilla Firefox, Google Chrome

Issue

When attempting to log in to the RSA Community, the login prompt page does not load and eventually displays an error message in the web browser.

Mozilla Firefox displays the error message below.

The page isn't redirecting properly

Google Chrome displays the error message below.

This page isn't working
auth.rsasecurity.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

Cause

This issue will occur if a network restriction (e.g. firewall) is in place that is blocking access to https://auth.rsasecurity.com which is where the authentication occurs for the RSA Community.

Resolution

Users experiencing this issue should contact their company's IT help desk to assist with troubleshooting the root cause, as they will likely need to update the firewall rules to allow access to https://auth.rsasecurity.com.

Notes

Additional information and workarounds can be found in the article entitled Why am I getting an "Agent Integration Error" message when logging in to the RSA Community or myRSA? which addresses a similar issue.

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