Provisioning e-mails not being sent by RSA Authentication Manager 8.1
Originally Published: 2016-04-21
Article Number
Applies To
| RSA Product Set: SecureID RSA Version/Condition: Authentication Manager Platform: VM/Appliance O/S Version: 8.x |
Issue
- Provisioning e-mails notifications to super Admins and to users are not being received.
- Tcpdump is showing NO traffic going out of the primary server when approving a provisioning request from Security Console.
- SMTP Test e-mails from Security Console are sent/received successfully.
Cause
- AM services are responsible for sending these e-mails.
Resolution
- Restart RSA AM services by performing the below steps:
- SSH to primary server
- Run this command
/opt/rsa/am/server/rsaserv restart all
- E-mails should now be sent successfully.
Related Articles
RSA Identity Governance and Lifecycle email not being sent due to javax.mail.MessagingException: Could not connect to SMTP… Number of Views How to define email recipients of emails defined in RSA Identity Governance & Lifecycle email templates Number of Views Customize E-mail Notifications Number of Views How to send email notification when certificate request is approved / refused / deferred in RSA Certificate Manager Number of Views Email Notifications are not using Default Email Account in RSA Identity Governance and Lifecycle 6.x and 7.0 Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) How to install the jTDS JDBC driver on WildFly for use with Data Collections in RSA Identity Governance & Lifecycle RSA Authentication Manager 8.8 Setup and Configuration Guide Artifacts to gather in RSA Identity Governance & Lifecycle
Don't see what you're looking for?
