RSA Authentication Manager 8.X server fails to start the RSA Services after a Reboot
Originally Published: 2016-05-18
Article Number
Applies To
RSA Product/Service Type : RSA Authentication Manager
RSA Version/Condition : AM 8.X
Platform : SUSE Enterprise Linux
Issue
RSA Authentication Manager service unavailable on Primary server.
Cause
- Host on which the RSA Authentication Manager server is built was shutdown due to power failure
- A Virtual Machine running RSA Authentication Manager 8.1 was shutdown abruptly
Resolution
- A) For an RSA Authentication Manager 8.X Deployment with a Primary Server down and a working Replica Server
- Using Winscp or Filezilla client connect to RSA Authentication Manager 8.X Replica server
- Navigate to /opt/rsa/am/server directory
- Copy the rsaserv file from RSA Authentication Manager 8.X Replica server to the local system as below
- Again Using WinSCP or Filezilla client connect to RSA Authentication Manager 8.X Primary server where RSA Services fail to start
- Copy the rsaserv file from local system to RSA Authentication Manager 8.X Primary server as below
- Login as root on the console of the VM of RSA Authentication Manager 8.X Primary server
- Reboot the RSA Authentication Manager 8.X Primary server
- Now the RSA Authentication Manager Services will start automatically as below
- Now both Security Console (SC) and Operations Console (OC) of RSA Authentication Manager 8.X server are accessible
- For a Standalone RSA Authentication Manager 8.X Deployment
- If the RSA Authentication Manager 8.X Deployment has only a Primary server, contact RSA Support for fresh copies of the rsaserv file
- Repeat Step 5 to Step 9 as above to resolve the issue
Notes
| Telephone | For urgent issues use the telephone numbers listed here |
| For non-urgent issues email to support@rsa.com | |
| Case Management | For Case Management use RSA Online (requires access to RSA SecurCare Online) |
