RSA DLP Network ERROR - HttpChannel.sendViaClient(144) | javax.net.ssl.SSLException: Certificate not verified
Originally Published: 2016-01-28
Article Number
Applies To
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 8.8/9.0
Platform: CentOS
Issue
- When you observe the below error in the em.log file located under path: C:\Program Files(x86)\RSA\Enterprise Manager\Logs\em.log
Error:
28 Jan 2016 12:46:02,860 | ERROR - HttpChannel.sendViaClient(144) | javax.net.ssl.SSLException: Certificate not verified.
28 Jan 2016 12:46:02,860 | ERROR - CommonDeviceServiceImpl.setControllerReachability(262) | Controller 1x.xx.xx.xx is not reachable
28 Jan 2016 12:46:06,970 | ERROR - EMApplicationEventMulticaster$1.run(180) | Unexpected exception occurred during event processing: Incident id <544801> was not found; job is recoverable and will be retried
Cause
Resolution
1- Start the process of renewing the SSL certificates on all RSA DLP network nodes via doing below set of actions starting by NC:
While logged in as "Tablus" user:
Type below commands:
#resetdevice # killca #cd /opt/tablus/bin # ./initssl.sh #cd /opt/rsa/bin # ./initssl.sh #tabservice start
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