RSA Identity Governance & Lifecycle startup fails with "Unable to start service WorkflowService. java.lang.IndexOutOfBoundsException: Index: 0, Size: 0"
Originally Published: 2019-07-29
Last Modified: 2023-11-30
Article Number
Applies To
RSA Version/Condition: 7.1.1
Issue
Initialization operations completed with errors.
Please resolve the problem(s) before the application server can accept requests.
Unable to start service WorkflowService. java.lang.IndexOutOfBoundsException: Index: 0, Size: 0
The following error is seen in the aveksaServer.log:
07/28/2019 10:35:42.463 ERROR (ServerService Thread Pool – 140) [com.aveksa.server.core.Container]
Unable to start service WorkflowService.
java.lang.IndexOutOfBoundsException: Index: 0, Size: 0 at java.util.ArrayList.rangeCheck(ArrayList.java:657)
at java.util.ArrayList.get(ArrayList.java:433)
at com.aveksa.server.workflow.scripts.action.ChangeRequestActions.cancelPendingWorkItems(ChangeRequestActions.java:1341)
at com.aveksa.server.workflow.scripts.action.ChangeRequestActions.cancelPendingCRWithDependencies(ChangeRequestActions.java:1500)
at com.aveksa.server.workflow.PendingSubmissionsTask.deletePendingSubmissions(PendingSubmissionsTask.java:57)
at com.aveksa.server.workflow.PendingSubmissionsTask.process(PendingSubmissionsTask.java:44)
at com.aveksa.server.workflow.WorkflowServiceProvider.createPendingSubmissionsTask(WorkflowServiceProvider.java:469)
at com.aveksa.server.workflow.WorkflowServiceProvider.start(WorkflowServiceProvider.java:527)
at com.aveksa.server.core.Container.startService(Container.java:144)
at com.aveksa.server.core.Container.initialize(Container.java:105)
at com.aveksa.server.runtime.AveksaSystem.doStartupOperations(AveksaSystem.java:373)
at com.aveksa.server.runtime.AveksaSystem.initialize(AveksaSystem.java:346)
at com.aveksa.init.Startup.init(Startup.java:52)
at com.aveksa.gui.core.ACMFramework.init(ACMFramework.java:94)
at com.aveksa.gui.core.ACMFramework.initInstance(ACMFramework.java:83)
at com.aveksa.init.InitServlet.init(InitServlet.java:42)
at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:117)
at org.wildfly.extension.undertow.security.RunAsLifecycleInterceptor.handle(RunAsLifecycleInterceptor.java:65)
at org.wildfly.extension.undertow.security.RunAsLifecycleInterceptor.init(RunAsLifecycleInterceptor.java:76)
at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:103)
at io.undertow.servlet.core.ManagedServlet$DefaultInstanceStrategy.start(ManagedServlet.java:250)
at io.undertow.servlet.core.ManagedServlet.createServlet(ManagedServlet.java:133)
at io.undertow.servlet.core.DeploymentManagerImpl$2.call(DeploymentManagerImpl.java:546)
at io.undertow.servlet.core.DeploymentManagerImpl$2.call(DeploymentManagerImpl.java:517)
at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:42)
at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
at io.undertow.servlet.core.DeploymentManagerImpl.start(DeploymentManagerImpl.java:559)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentService.startContext(UndertowDeploymentService.java:101)
at org.wildfly.extension.undertow.deployment.UndertowDeploymentService$1.run(UndertowDeploymentService.java:82)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at org.jboss.threads.JBossThread.run(JBossThread.java:320)
Cause
This is a known issue reported in ACM-99916.
This problem was caused by a code defect that corrupted a workflow work item such that it was missing some transition data. On startup we try to cleanup pending submissions which are submissions that get stuck and never create a proper change request. The purpose of the cleanup is to restart these stuck submissions. We do this by rejecting all the underlying workflow items that were already created. In this case, because one of the work items being rejected did not have a proper transition, the rejection itself was failing and generated the error which prevented RSA Identity Governance & Lifecycle from starting up.
Resolution
Workaround
Related Articles
Error: 'No additional applications designed for your handheld were found' while installing RSA SecurID Software Token on B… 13Number of Views AFX Server is in a questionable state after an unexpected database failure in RSA Identity Governance & Lifecycle 28Number of Views RSA Authentication Manager Services Fail to Start Due to 'no pg_hba.conf entry for host' Error 114Number of Views Unable to start RSA ACE/Server services after stopping them when Quick Admin was used prior to stop 29Number of Views How to configure the Application to detect lost Database Connections in RSA Identity Governance & Lifecycle 22Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?