RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1 patch 2
It has been reported that after upgrading to Authentication Manager SP1 patch 2, replication on all instances failed.
1- SSH to one of replicas.
2-Navigate to /opt/rsa/am/server.
cd /opt/rsa/am/server
3- Start the replication service manually by running the following command"
./rsaserver start
4-Within one minute the replication service failed to start.
5-Reviewing the /opt/rsa/am/server/logs/ReplicaReplication.log found the following error:
@@@2015-04-13 23:14:46,673 FATAL [ApplyP2R latestAppliedSweepId: 2181752
linesCommittedInNextSweep: 0 nextSweepIdToApply: 2181753]
.......
at java.lang.Thread.run(Thread.java:680)
Caused by: java.sql.BatchUpdateException: Batch entry 2 insert into
rsa_rep.am_attr_categories
( id, label_key, is_editable_ind, domain_object_type ) values
( E'000000000000000000002001f0020036', E'TOKEN_SOFT_ANDROID_2.x', 'false', E'TOKEN' )
was aborted. Call getNextException to see the cause.
at org.postgresql.jdbc2.AbstractJdbc2Statement$BatchResultHandler.handleError(AbstractJdbc2Statement.java:2598)As a workaround, the replica(s) can be redeployed or all duplicate records in the replica's database can be removed manually.
Before continuing, please take a backup of the Authentication Manager database from the Operations Console.
To remove the duplicate records, follow the steps below:
1- Connect to Authentication Manager server via SSH.
2- Navigate to /opt/rsa/am/utils.
cd /opt/rsa/am/utils
3- Run the following command.
./rsautil manage-secret -a listall
4- Part of the output will be as follows:
Database Administrator User ID ........................: rsa_dba
Database Administrator Password .....................: P4c9XXXWm7lBaXXXB7sXXXXNo32Q
5- Copy the rsa_dba Database Administrator User ID and Database Administrator Password to a text editor.
6- Navigate to /opt/rsa/am/pgsql/bin.
cd /opt/rsa/am/pgsql/bin
7- Run the following to access the SQL prompt:
./psql -h localhost -p 7050 -d db -U rsa_dba
8- Enter the Database Administrator Password (from step 4) when prompted.
9-When in the SQL prompt, run the following, where the ID number is the value seen in the ReplicaReplication.log
DELETE FROM rsa_rep.am_attr_categories WHERE id ='<id value displayed in ReplicaReplication.log>';
commit;
10- Navigate back to/opt/rsa/am/server and start the service.
cd /opt/rsa/am/server
./rsaserv start
11- Check the /opt/rsa/am/server/logs/ReplicaReplication.log to see if the error happens again.
12- If there are any errors, follow Steps 6 through 11 again, using the new ID value to delete that record.
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