Unable to capture VLAN data on a decoder
Originally Published: 2016-03-22
Article Number
Applies To
RSA Product/Service Type: Decoder
RSA Version/Condition: 10.3, 10.4, 10.5
Platform: CentOS
O/S Version: 6
Resolution
In order to capture VLAN data, a compatible tg3 driver need to be installed on the decoder.
Reboot the decoder after the driver installation.
The driver name is tg3-3.137h.2.6.32-504.1.3.x86_64.rpm
You can find attached the driver.
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