What to expect during an RSA SecurID Access Identity Router (IDR)/Cluster software update
Originally Published: 2016-10-07
Article Number
Applies To
RSA Product/Service Type: Identity Router
Issue
This article describes what you can expect while performing an IDR Cluster software update.
Resolution
- Each IDR in a cluster will take approximately 10 to 30 minutes to update, depending on the performance of your VMware infrastructure.
- During an update, the IDR's Platform > Identity Routers status will change from OUT_OF_DATE to DISTRESSED. The status will change to ACTIVE when the update is complete. You must refresh the page to see status changes.
- During an update you cannot select Test or View Log from the Admin Console; nor can you access the IDR Setup Console (a/k/a the setup.jsp).
- If you have a high availability cluster with properly configured load balancer and session replication, users may see little or no impact during a software update. Even with high availability, however, your load balancer needs to detect a pool member being down for some period of time before removing it from rotation, so some users may still be directed to a "down" (updating) IDR during that time, and see an error message.
- If you have a single IDR environment, then all services will be down during the update. End-users will need to log in again after the update is complete.
Notes
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