User name included in RADIUS response packet in RSA ACE/Server; 'Passcode Accepted' message followed 'Access Denied' and 'auth lock' errors
Originally Published: 2002-05-09
Article Number
Applies To
Sun Solaris 2.8
Microsoft Windows 2000
UNIX (AIX, HP-UX, Solaris)
All supported platforms
All UNIX platforms
RADIUS
3rd-party access server, Jtec frame switch module, FSM-16
Issue
Response delay time is set to 1 second but RADIUS authentications still fail
Error: "ACCESS DENIED, auth lock error"; users locked out for 10 minutes after the error
Dial-up through access server doesn't work after upgrade to ACE/Server 5.0.x
Error: "auth lock error" in the ACE/Server logs
In the ACE/Server logs, "Passcode Accepted" message is immediately followed by "Access Denied" and auth lock errors
RADIUS authentications were working before upgrade
RADIUS authentications fail
Other RADIUS devices are working fine
A packet sniffer shows that successful response packet from ACE/Server includes attribute 1, User NAME in response packet
ACE/Server LOG show:
04/24/2002 01:33:42U jsilk/Jtec_server 000072629150
04/24/2002 11:33:42L Passcode accepted cyclone
04/24/2002 11:33:42L Johan Silkenas
04/24/2002 01:33:46U jsilk/Jtec_server 000072629150
04/24/2002 11:33:46L ACCESS DENIED, passcode incorrect cyclone
04/24/2002 11:33:46L Johan Silkenas
04/24/2002 01:33:46U ------/Jtec_server 000072629150
04/24/2002 11:33:46L ACCESS DENIED, auth lock error cyclone
04/24/2002 11:33:46L -----
04/24/2002 01:33:50U jsilk/Jtec_server 000072629150
04/24/2002 11:33:50L ACCESS DENIED, passcode incorrect cyclone
04/24/2002 11:33:50L Johan Silkenas
04/24/2002 01:33:50U ------/Jtec_server 000072629150
04/24/2002 11:33:50L ACCESS DENIED, auth lock error cyclone
04/24/2002 11:33:50L -----
04/24/2002 01:33:54U jsilk/Jtec_server 000072629150
04/24/2002 11:33:54L ACCESS DENIED, passcode incorrect cyclone
04/24/2002 11:33:54L Johan Silkenas
04/24/2002 01:33:54U ------/Jtec-server 000072629150
04/24/2002 11:33:54L ACCESS DENIED, auth lock error cyclone
04/24/2002 11:33:54L -----
Cause
Resolution
Workaround
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