?KMClient: Error getting key from KMS: Error from server: Access Denied?
Originally Published: 2008-12-18
Last Modified: 2023-10-06
Article Number
Applies To
Microsoft 2003 Server SP1
RSA Key Manager C Client
Issue
The KMS server is returning the following error:
?KMClient: Error getting key from KMS: Error from server: Access Denied?
Running test tool getKey - byKeyClass an the following error was thrown:
Failed to retrieve key after 3 retries
KMClient: Error getting key from KMS: Error from server: Access Denied
GetKey failed: Error code = 4780018
/var/log/httpd/ssl_request_log:
TLSv1 RC4-MD5 CN=Certificate "POST /KMS/rpc/emu HTTP/1.1"
Cause
The cipher is not supported on the Key Manager Server.
To check the list of ciphers check the SSLCipherSuite directive in /etc/httpd/conf.d/ssl.conf on the Key.
Resolution
Validate that the cipher being used is supported. If supported check enableFIPS(by default FIPS is set to true) in the client configuration file. The RC4-MD5 cipher is not FIPS.
Notes
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