enVision upgrade install halts with stickup error Unable to rename E:\nic\4000 to e:nic\4100
Originally Published: 2011-11-08
Article Number
Applies To
Issue
enVision 4.1 upgrade installation halts with this error
Cause
folder is locked
Resolution
Reasons the folder cannot be renamed:
1. Try closing all other windows and folders on the desktop
2. If a VAM ESU was recently run, insure there is no process "cmd" running in the background in task manager/process tab
3. If DRAC is enabled, kill the 4 dsm* processes if running
4. If RSA Sales installed the monitoring tool SecureLink, kill the running java process if running
5.Try stopping the IIS Admin service
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