Importing new token seed record fails with browser error - AM
Originally Published: 2014-06-05
Article Number
Applies To
RSA Authentication Manager (AM) 8.X
Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Safari
Issue
When creating new token import job, after browsing to the xml seed file and clicking submit, the browser displays error: "The connection was reset. The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few minutes. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure the <browser> is permitted to access the Web."
Resolution
1) Use different browsers, try IE, Chrome, Firefox, Safari, etc...
2) Clear the cookies and cache from the browser.
3) Create a new super admin in the internal database with a simple password and use it to import...(remove it afterwards)
4) Try a different PC.
5) Verify firewall and/or proxy settings aren't preventing access and add appropriate exclusion.
Along with these, make sure to patch to the latest stable build of RSA Authentication Manager and this should resolve your ability to import those tokens.
Related Articles
New Delivery Method for Token Seed Records Number of Views Token seed import fails with 'Import Token failure' error for RSA Authentication Manager Number of Views Token Seed Decrypt options with on-Prem Authentication Manager, including PDP-G & SID-830 Keys - How to decrypt Token Seed… Number of Views missing CD for token media from shipment because Token media is now delivered digitally from my.rsa.com Number of Views Distribute One Software Token Using Dynamic Seed Provisioning Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.8 Setup and Configuration Guide
Don't see what you're looking for?
