KevinConway (Customer) asked a question.
Hi,
Has anyone had issues with the RSA Authentication Manager 88 Update 1 Web Tier install failing after installing and rebooting.
Has anyone had issues with the RSA Authentication Manager 88 Update 1 Web Tier install failing after installing and rebooting.
We have had issues with the RSA Authentication Manager 88 Update 1 Web Tier install failing after installing and rebooting. It appears that files relating to the RSA Services RSAServermgr and bootstrapmgr are missing from the /et/init.d directory. Yesterday I worked with a Support Engineer who said this is a known issue and to wait for the next release 8.8 update2 which will be available at the end of August 2025. Has anyone run across something similar to this and is it documented anywhere in the RSA Support Site?
Hi Kevin,
Starting with RSA Authentication Manager Web Tier version 8.8, service management has changed. The services are no longer controlled via
/etc/init.d. Instead, you’ll find them in the following directories:
/opt/<Webtier_directory>/server/ → rsaservmgr service
/opt/<Webtier_directory>/webtierBootstrapper/server/ → Bootstrapper services
To manage the services, please use the following commands from their respective directories:
./rsaserv status all # Check service status
./rsaserv start all # Start all services
./rsaserv stop all # Stop all services
Important: These commands must be executed from the correct directory corresponding to the service you wish to manage.
In version 8.8 Patch 2, the services remain in the same locations, but there's an enhancement: services should now start automatically after a reboot. In contrast, with 8.8 and 8.8 Patch 1, you’ll need to manually start the services after each reboot.
If you encounter any troubles finding them, please open a support case.
Thank you,
Omar Loay.