Dipika_Saxena7 (Customer) asked a question.
Items in the change request are completed. But change request is still in fulfilment state. How to complete the request from the workflow?
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Change request should transition to completed state once all the change items in the request are marked as completed.
are all change items in the request marked as completed?
what version?
is this happening constantly? or sporadically? or only to one request?
Can you share a screenshot for the change request?
Did you check the request workflow? at what node the workflow is pending at?
see if your scenario is similar to this one - All request items are completed, request is in Fulfillment, workflow show on item is still active | RSA Community