Information on the RSA SecurID protected delivery program and how it will impact the token record media decryption process for customers
Originally Published: 2015-01-06
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 and later
Issue
Included in this video are steps to use the Add Pack option if you have received more than one pack of hardware tokens.
Tasks
The customer will require access to the Download Central website (https://dlc.rsasecurity.com) to complete the tasks.
Resolution
Please watch the RSA SecurID Token Record Decryption Tutorial on the RSA SecurID protected delivery program and how it will impact the token record media decryption process for customers. Note that the process has changed slightly between the video and the attached RSA_SecurID_Token_Record_Decryption_Guide2_en-US.pdf, both give valuable information on completing the token decryption process.
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We have seen that when entering the token pack information, a lot of customers will put the caps lock on because the token pack information is provided in all caps. They then forget to remove caps lock when creating their password, so the password is in the incorrect case (pASSWORD vs. Password). If this happens, we recommend reengaging caps lock and entering the password as they thought it was created, using Shift if that was how the password was created (pASSwORD vs PassWord).
.
We have seen that when entering the token pack information, a lot of customers will put the caps lock on because the token pack information is provided in all caps. They then forget to remove caps lock when creating their password, so the password is in the incorrect case (pASSWORD vs. Password). If this happens, we recommend reengaging caps lock and entering the password as they thought it was created, using Shift if that was how the password was created (pASSwORD vs PassWord).
Notes
IMPORTANT NOTE: The process to complete the token decrypt steps can only be done once. If you get an error during the decryption process, please contact RSA Customer Support so our Customer Asset Management team can create a new set of token media for decryption. Be aware that this process can take up to 48 hours.
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