|Applies To||RSA Product Set: Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.x, 7.1.x
|Issue||A collector becomes stuck in the Data Collection phase of collection with status In Progress, as shown here:|
Other Collectors queued after this collector will remain stuck in Status New and will not complete at the scheduled time.
|Cause||The most likely cause of this issue is with the configuration and availability of the target system. In most cases, the collector will simply fail. However, the agent may not be allowed to end the connection by the target system in some cases. As a result, the collection agent gets stuck. This is not normal behavior.|
Here are a few scenarios where the target system may force the agent to become stuck:
|Resolution||Please contact RSA Identity Governance & Lifecycle support for the resolution to this issue.|
The equivalent article for RSA Identity Governance & Lifecycle 6.9.1 is KB 000033870 - Collection is stuck in the data collection phase in RSA Identity Governance & Lifecycle 6.9.1