000037395 - Collection is stuck in the data collection phase in RSA Identity Governance & Lifecycle 7.x

Document created by RSA Customer Support Employee on Apr 24, 2019•Last modified by RSA Customer Support Employee on Apr 24, 2019
Version 2Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000037395
Applies ToRSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.x, 7.1.x
 
IssueA collector becomes stuck in the Data Collection phase of collection, as shown here:
 
User-added image
CauseThe most likely cause of this issue is with the configuration and availability of the target system. In most cases, the collector will simply fail. However, the agent may not be allowed to end the connection by the target system in some cases. As a result, the collection agent gets stuck. This is not normal behavior.

Here are a few scenarios where the target system may force the agent to become stuck:
  • Wrong referral configuration in Active Directory.  Try using Ignore referral settings. If referral is required, check the referral configuration in AD.
  • DNS failover.  The collector is setup so that a hostname resolves to multiple IPs for failover.  Try using a single target.
ResolutionPlease contact RSA Support for solution steps.
Notes

The equivalent article for RSA Identity Governance & Lifecycle 6.9.1 is KB 000033870 - Collection is stuck in the data collection phase in RSA Identity Governance & Lifecycle 6.9.1

Attachments

    Outcomes