All endpoint agents' status went to error with “Certificate Renewal Pending” in RSA DLP
3 years ago
Originally Published: 2015-12-17
Article Number
000065380
Applies To
RSA Product Set: DLP
RSA Product/Service Type: Datacenter
RSA Version/Condition: 9.6 SP2
Platform: Windows
Issue
All DLP endpoint agents' status went to the error  “Certificate Renewal Pending” as displayed in the EM UI -> Admin -> Endpoint -> Agent Management Panel.

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Cause
The Endpoint Agent certificate has expired.  Under a normal system they will be issued by the Root Endpoint Coordinator.
Resolution
To resolve the issue, log on to the Root Endpoint Coordinator and stop and start the RSA DLP Join Service. (This is the service through which EP Agent acquires a certificate.)

Once done,  restart one of the endpoint agents. The Root EPC will issue a new cert to the Endpoint Agent.
Once the Agent has a new certificate, it will send status update messages to the EM.
 
Notes
If the RSA DLP Join Service does not start up, then change the account to run under local system.

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